How to order from CPO
Please note that all orders are subject to our terms and conditions.
Important - Please do not place your order by more than one method!
Please note: If you are sending a cheque please make it payable to Yeomans Press Limited
For extra help on how to use the customise tool, click here to view some helpful videos.
We will send you an e-mail acknowledgement of your order and notify you of your order number. Please keep this order number in a safe place, just in case you need to check its status etc. For us to acknowledge your order, it is vital that we have an up to date e-mail address.
Click here to view our PDF guides on:
How long will it take before I receive my items?
Once we have received and processed your order, as the majority of products are produced on demand and made specifically for you, your shipment of goods will normally be dispatched within 5 to 7 working days. At peak times (e.g. in November/December) these turnaround times will become longer, and for this reason we recommend placing your order early. Please note that in the event of an order being returned to us due to non delivery, we reserve the right to make a further charge to cover additional delivery charges.
My order has not arrived. What do I do?
Prior to contacting us, please read the previous question and answer.
Returns and refunds
Goods are not sold on a Sale or Return basis. We are unable to accept the return of overprinted items or date sensitive material.
Damages and shortages must be advised within 3 days of receipt.
Notwithstanding the above, any possible return must be advised, and agreed by CPO, within 3 days of receipt of order. If agreed, goods will only be credited if they are returned back within 5 working days in re-saleable condition. A handling charge of 20% (minimum £5.00 charge will be incurred). We cannot accept the return of sealed videos, DVDs or CDs that have been opened, unless they are damaged or faulty. Refunds and exchanges will only be made if the video, DVD or CD is found to be faulty. This does not affect your statutory rights.
We want you to be completely satisfied with the products and services from CPO. Please do contact us, as the feedback we receive from our customers is very important, and enables us to improve the quality of our products and services we offer.
*Please note that in the event of an order being returned to us due to non delivery, we reserve the right to make a further charge to cover additional delivery charges..*
If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer.
If you are ordering from the Channel Islands there will be a postage charge if your order is over 2kg.
|Standard Handling and Delivery charges (£) for all orders|
|Order value||UK*||EU||Rest of World|
|Under £11.99||£3.99||Contact us for a quote||Contact us for a quote|
|£12 to £49.99||£6.49||Contact us for a quote||Contact us for a quote|
|£50.00 and over||Free||Contact us for a quote||Contact us for a quote|
|Saturday delivery £30.00|
Copyright law states that copyright comes into existence automatically when a work is created, without any formal application to an external authority. If you wish to reproduce anything, permission must first be sought from the owner of the copyright. If no copyright © symbol appears, it does not mean it is copyright free.
All materials published by CPO are copyright to CPO, whether text or design, and you need permission before reproducing anything in any way.
For further copyright information:
www.ipo.gov.uk - the intellectual property office
We have found that it isn’t cost effective, as the demand is limited.
Yes - using our new online customisation tool you can now add your own images and logos. See here for more information.
When you order on the web, you are placing the order yourself so the cost is discounted. When you order by email, our design team interact with the order and process it and so the cost is more.
Yes, email in to email@example.com and ask to not be contacted via post or email. Or, if you only wouldn’t like to get emails from CPO go to ‘my account’ and then to the ‘contact preferences’ tab and tick the box that says ‘If you would prefer not to receive this please tick here’.
We want to make sure we get your order right. There is a risk of mistakes if we take wording over the telephone.
We do ask that you pay upfront with a card on the web (we do not accept American Express).