Privacy


Why do we collect information?

CPO is committed to protecting your privacy. The information collected about you is so that we can process orders effectively and provide you with a better shopping experience.


What information do we collect?

When you order online, we need to know your name, address, e-mail address, delivery address and your credit or debit card details. We may also ask for your telephone number this is to enable us to contact you if there is a problem with your order. We do not collect sensitive personal data unless as part of an anonymised customer survey which cannot be linked to other information.

We do not keep a copy of your credit/debit card details on any of our systems once your payment has been approved – this is why you will always be asked to add it at each point of sale.

We automatically collect information through our website. Like most up to date websites we use "cookies" which allows us to keep your shopping basket updated whilst you shop and if you return to our website. As noted below if you don’t accept the use of cookies you won’t be able to use the website to purchase goods – but you can still telephone and do so. We also analyse traffic to our website such as the number of visitors and pages visited; however this cannot be linked to personal information.


How does CPO protect customer information?

When you place orders, we use a secure server. Secure server software encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you provide, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.


Do we share your information?

As you can see from our website we sometimes sell products from partner organisations in order to help fulfil our purpose to distribute resources and media which promote the Christian faith. If you order these third party products we will share some information with them in a secure manner so that they can ensure you are satisfied with your purchase and are able to develop their products accordingly. As we do not retain credit, debit card or financial details we cannot, and would not share this with partner organisations.

On occasion we may share delivery information with our agents for the due processing of orders and in these cases these third parties have access to information which may only be used for that purpose and must be treated in accordance with this privacy statement and the Data Protection Acts described above.

We do not sell your personal data or information to any third party organisations.


Do we disclose your information?

We may disclose your information in special cases when we have reason to believe that doing so is reasonably necessary to comply with the law, apply or enforce our terms and conditions, or to protect our rights.


What is the e-mail policy of www.cpo.org.uk?

Once you have registered with, or placed an order with www.cpo.org.uk you may occasionally receive an e-mail advising you of special offers or information that may be of interest to you unless you have chosen to opt-out at this stage. If you later choose that you would prefer not to receive these e-mails, please use the unsubscribe option or contact us at sales@cpo.org.uk. If you have ordered a third party product you may also receive occasional e-mails from the third party organisation offering you information or offers – you will always retain the right to opt-out or unsubscribe from these communications.


Emails received from CPO

Email messages and any associated files are confidential, intended solely for the use of the individual or entity to whom they are addressed and contain the views of the author. If you have received a CPO email in error, please reply immediately and delete it from your computer. CPO and its subsidiaries shall not be bound by anything stated in an email and shall not be liable for any losses as a result of virus transmission, although endeavours are made to protect against this. E-mails are susceptible to alteration. You should not assume that the contents originated from Christian Publishing & Outreach or that they have been accurately reproduced from their original form. Christian Publishing & Outreach Ltd accepts no responsibility for information, errors or omissions in this message, nor for its use or misuse, nor for any act committed or omitted in connection.


What about cookies?

Most web browsers accept cookies, which are alphanumeric identifiers used by almost all major sites on the internet. Cookies keep track of your current shopping session to personalise your experience so that you can retrieve your shopping basket at any time. If you do not accept cookies, you will be unable to use the www.cpo.org.uk website. More information on our use of cookies


What about links to other internet sites?

www.cpo.org.uk may be linked to other internet sites not operated by CPO and, as such, CPO cannot be responsible for the content or privacy policies of these sites. Visitors should refer to the separate policies and practices of these sites.


Terms and conditions and changes to this privacy notice

Using the CPO website is subject to this privacy notice and our terms and conditions. If you have any queries about privacy, please send a clear description through to enquiries@cpo.org.uk and we will do our best to respond to them.