Trade Terms And Conditions
By placing an order with us you are agreeing to our terms and conditions and with our aims which are to work in partnership with those who seek to extend God's kingdom. We retain the right to withhold the sale of our material where it is deemed necessary.
2. Image downloads
Low-resolution digital images will be automatically supplied for customised images, and of 'message posters' for orders over £20 of that design. By receiving and downloading these images you accept our terms and conditions as follows:
The image may be used for viewing purposes only – i.e. for presentation purposes (e.g. a PowerPoint presentation), or on your website for a limited period up to a maximum of 6 weeks. The image supplied is low resolution, so could be used for a temporary church newsletter, but is not suitable for an advert in a local newspaper or similar. The image will remain the copyright of CPO at all times, and may not be replicated or reproduced in any other way, unless permission has been expressly granted by CPO.
If you wish to use text from CPO products, please email firstname.lastname@example.org, stating what and how you wish to use the text. Usually, we do not charge, but we would expect an acknowledgement to say 'Used with permission from www.cpo.org.uk'.
3. Customisation, image upload and proofing
For online customisation, CPO will supply specified fonts and colours for each design which are compatible with the design. Please note that it is your responsibility to ensure that all your copy is correct and that you are happy with your text layout. CPO cannot be held responsible for any errors submitted as no further checks / proof reading takes place prior to printing your product unless the online proofing service is selected (see below). You may make unlimited changes before making payment/submitting your order. If you require different fonts or colours, please contact us. Prices are shown for printing on one side of one design only, and printing on both sides of the item will double the overprinting charge. Please note that if you wish to have the same copy on different items (e.g. on posters and on invitations), then you will be charged an overprinting charge per item, up to a maximum amount which may be determined by CPO.
We offer a proofing service and will send you a proof if requested of any bespoke design if requested which costs £10 (proofs of online overprint cost £5). Please ensure that you submit the correct text as once you have received a PDF proof, any subsequent changes to your text will incur an additional £10 charge. Please also allow for more time for us to turn around your order when you request a proof. We cannot be held responsible for delays caused by customer proofing.
Image upload: We recommend you use the largest size image you can find (300dpi if you're scanning one in), and crop/edit any uploaded image, which means you either need to own it, or have a license to use it in a personalised product from the example, should not be used in a printed product like this without obtaining the relevant permission!). If you are uploading a logo you may want to check it doesn't have a white background, or use the space provided on the back of the card. The overprint cost is the same: £5 per side. If you want to make text part of your image, do this before upload. CPO reserve the right to refuse any image not in keeping with our charitable objectives.
Please note that our online tool is not compatible with Windows XP
4. Despatch & Delivery
Orders are normally despatched within 5-7 working days (unless otherwise stated) although at busy times such as the run up to Easter and Christmas, this will normally take between 8 and 10 working days. Non standard items (including banners and third party items) may take longer. We are only able to deliver to an address where there will be someone to receive and sign for your order. It is not possible to send to a PO box. Larger parcels are normally sent by courier and will need to be signed for. Smaller parcels (under 1kg) are normally sent by letter post (Royal Mail 2nd Class). All items will usually be despatched at the same time. We do however; reserve the right to split your order at certain times. There is no extra charge for these multiple deliveries. Inside each delivery you will find a delivery note or receipt which indicates the number of items that are included in your order. It will also indicate whether your order is being despatched in more than one delivery. If your order is urgent, we do offer an express service for an additional charge. Express orders cannot be made via the website and can only be made by calling us on 01903 263354 and may incur an additional charge.
5. Postage and Packing & Discounts
Please note that Postage and Packing is free for orders that are over £25.00 (excluding the postage cost). Any order for less than this amount will be charged at £3.00 postage.
Some products are not eligible for free postage and/or discount and these are detailed below:
- Book - The Servant Queen
- Book – Who do you say I am
- Resources published by SGMLifewords
- Some 'Thy Kingdom Come' products
- Customisation charge
- Products with price breaks will not receive any discount other than for the first price
Please note that this list will be updated when information is available. CPO reserves the right not to apply a discount or postage charge to certain products.
6. Prices and Payment
Prices may be subject to change at any time. VAT is included, where applicable. Payment can be made at the time of ordering by debit or credit card or we can supply an invoice. Once your order has been placed we will send an email to you at the email address you provided. Our acceptance of your order creates a legally binding contract between us.
6. Cancellation/Returns Policy
Goods are not sold on a sale or return basis. We are unable to accept the return of overprinted items or date sensitive material. Please note that if you wish to cancel the order this must be done before the order is printed otherwise you will be liable for the full cost of the product.
Damages and shortages must be advised within 3 days of receipt.
Not withstanding the above, any returns must be advised, and approved by CPO, within 3 days of receipt of order with refunds made within 30 days. Please note that the Distance Selling Regulations apply where relevant. Refunds and exchanges for DVD and CDs will only be made if the product is found to be faulty. This does not affect your statutory rights.
7. Right to Cancel
To cancel your contract you must notify us in writing. If you receive the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the order you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once we receive confirmation that you are cancelling your contract, any amount taken by us from your credit card will be returned to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the costs of recovering the goods from the amount to be returned to you.
If you have ordered items in error, you will be responsible for the return of these to us at your own expense. Any replacement order will be a separate contract and cannot be refunded after despatch. We require that returned goods must be in the condition they were in when delivered to you and you will need to pay for any delivery/postage charges.
Before returning any item, please contact customer services on 01903 263354 for an authorisation code.
8. Cancellation by Us
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods or capacity to provide the services you have ordered If we do cancel your contract we will notify you by e-mail and will return any amount taken from your account as soon as possible but in any event within 30 days of your order.