By placing an order with us you are agreeing to our terms and conditions, and with our aims which are to work in partnership with those who seek to extend God's kingdom. We retain the right to withhold the sale of our material where it is deemed necessary. Please note this is not a trade website.
For online customisation CPO will supply specified fonts and colours for each design which are compatible with the design and with all computer systems. Please note that it is your responsibility to ensure that all your copy is correct and that you are happy with your text layout. CPO cannot be held responsible for any errors submitted as no further checks / proof reading takes place prior to printing your product. You may make unlimited changes before making payment/submitting your order. If you require different fonts or colours, please contact us.
Image upload: We recommend you use the largest size image you can find (300dpi if you’re scanning one in), and crop/edit any uploaded image. This means you either need to own it, or have a license to use it in a personalised product. For example, it should not be used in a printed product like this without obtaining the relevant permission!). If you are uploading a logo you may want to check the background colour, Please ensure it is not white, or you could use the space provided on the back of the card. CPO reserve the right to refuse any image that is believed to contravene copyright and licensing restrictions.
All orders are normally dispatched within 5-7 working days (unless otherwise stated) although at busy times such as November and December this will normally take between 8 and 10 working days. Non standard items (including banners, customised items and third party items) may take longer. We are only able to deliver to an address where there will be someone to receive and sign for your order. It is not possible to send to a PO box. Larger parcels are normally sent by courier and will need to be signed for. Smaller parcels (under 1kg) are normally sent by letter post (Royal Mail 2nd Class). All items will usually be dispatched at the same time. We do however reserve the right to split your order at certain times. There is no extra charge for these multiple deliveries. Inside each delivery you will find a delivery note or receipt which indicates the number of items that are included in your order. It will also indicate whether your order is being dispatched in more than one delivery. Please note that in the event of an order being returned to us due to non delivery, we reserve the right to make a further charge to cover additional delivery charges.
Prices may be subject to change at any time. VAT is included, where applicable. Payment must be be made at the time of ordering by debit or credit card for all online orders. We can supply an invoice to existing customers (at our discretion) with 14 day credit terms for orders over £300. Payment must be made by cheque (sterling only) made payable to Yeomans Press Ltd or by credit or debit card. We must receive full payment for the goods or services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provided. Our acceptance of your order creates a legally binding contract between us.
Goods are not sold on a sale or return basis. We are unable to accept the return of customised/items described as customisable items or date sensitive material. Please note that if you wish to cancel the order this must be done before the order is printed otherwise you will be liable for the full cost of the product.
Damages and shortages must be advised within 3 days of receipt.
Not withstanding the above, any returns must be advised, and approved by CPO, within 3 days of receipt of order with refunds made within 30 days. We reserve the right to make a handling charge of 20% (minimum £5), subject to the type of product returned if in a damaged condition. Please note that the Distance Selling Regulations apply where relevant. Refunds and exchanges for videos, DVD and CDs will only be made if the product is found to be faulty. This does not affect your statutory rights.
To cancel your contract you must notify us in writing. If you receive the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the order you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once we receive confirmation that you are cancelling your contract, any amount taken by us from your credit card will be returned to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the costs of recovering the goods from the amount to be returned to you.
If you have ordered items in error, you will be responsible for the return of these to us at your own expense. You will also need to pay a handling charge of £5 or 20% whichever is the greater. Any replacement order will be a separate contract and cannot be refunded after dispatch. We require that returned goods must be in the condition they were in when delivered to you and you will need to pay for any delivery/postage charges.
Before returning any item, please contact customer services on 01903 263354 for an authorisation code.
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods or capacity to provide the services you have ordered If we do cancel your contract we will notify you by e-mail and will return any amount taken from your account as soon as possible but in any event within 30 days of your order.